Contact Us
Got a question about a casino we've reviewed, spotted something out of date, or want to suggest a site not on GamStop that we haven't covered yet? This page explains how to reach Non Gamstop Casinos and what kind of queries we're able to help with.
What we can help with
Non Gamstop Casinos is a research and comparison resource for GB readers looking into betting sites not on GamStop. We're not an operator, we don't hold player funds, and we can't action account changes on your behalf. What we can do is point you in the right direction. Reach out if you'd like to:
- Flag outdated information on a review — an offer that's changed, a rating that no longer reflects the site, or a broken link
- Suggest a casino or betting site not on GamStop for us to research and potentially add to our rankings
- Ask a general question about how non GamStop casinos work, how payments are handled, or how our ranking methodology functions
- Report an error in our content, including anything on the games, bonuses or payment information we publish
What we can't help with
Because we're independent of every brand listed on this site, there are some things that fall outside what we're able to do. We can't process withdrawals, resolve account disputes, verify your identity with an operator, or override a self-exclusion you've set up through GAMSTOP. For account-specific issues — deposits, withdrawals, verification or bonus terms — you'll need to contact the casino's own support team directly, since only they can access your account details.
If your query relates to a gambling problem or you're reconsidering a self-exclusion, our Responsible Gambling page has information on support options and what self-exclusion actually involves before you make any decision.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which may save you a wait:
- Full reviews and rankings of the sites we cover, including how Betmica, Kikibet, Betninja and the rest compare, are on our Non Gamstop Casinos UK 2026 page
- Background on who runs Non Gamstop Casinos, how we're funded and our editorial approach is on the About Us page
- The terms governing use of this site, including how we handle commercial relationships with the brands we list, are set out in our Terms and Conditions
How our contact process works
We aim to keep things simple and transparent, the same way we approach our reviews:
- Send your query with as much detail as you can — the casino name, the page you're referring to, or the specific offer in question
- We check the details against our own research before responding, rather than guessing
- If a correction is needed, we update the relevant page and note the change where it matters
- If your question is about a specific operator's account terms, we'll point you to that operator's own support channel, since they hold the account information we don't
A note on commercial relationships
Non Gamstop Casinos may earn commission when readers click through to a listed casino and sign up. This applies whether you're comparing slots, table games, live dealer rooms or sports betting markets across the sites we cover. Commission never decides where a brand sits in our rankings — positions are based on our own research criteria, not payments. If you ever have a question about how a specific listing was rated, feel free to raise it through this page.
Getting in touch
Every query is read by a real person on our team, and we try to respond within a reasonable timeframe rather than promising an exact turnaround we can't guarantee. If you're contacting us about a review, please double-check you're referencing the correct brand and offer, since terms on sites not on GamStop can change without much notice — we'd rather correct something quickly than leave outdated information live.
All visitors to Non Gamstop Casinos must be 18 or over. If you're contacting us with a concern about your own gambling, please also look at the support resources listed on our Responsible Gambling page alongside anything you raise with us directly.